Watermatic Ltd takes great care to preserve your privacy and safeguard any personal details. We aim to be clear when we collect your information and not do anything you wouldn’t reasonably expect. This policy explains how we collect and use your personal information. Examples of your personal information would include your name, address and email address.
We can be contacted at
Ivory’s Business Centre
Telephone 01923 839988
Watermatic Ltd is a commercial organisation which aims to improve the performance of all concerned with sustainable water in construction and the built environment. To enable us to achieve this, we hold information about our participants, collaborators and customers and the products, services and events in which they have expressed an interest.
By using our website or providing us with your personal information you are agreeing to this policy.
• requesting goods or services from us
• participation in a collaborative activity e.g registration for a SWIG (Sustainable Water Industry Group) event
• participation in our training and networking events
• applying for a job
• phoning us
• writing to us
• sending us an email
This information is used to keep you up-to-date with new developments in the industry, service any agreements we hold with you and from time to time to obtain feedback on Watermatic Ltd’s activities.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact us regarding our activities, sign up to one of our newsletters, participate in an event or training course, order goods or services or engage with our social media accounts, you may specifically and knowingly provide us with your personal information. In addition, we collect aggregated or anonymous information about the services you use and how you use them, like when you visit our website or view and interact with our content.
We may also collect information about you from other sources. For example, we may obtain your name, address, telephone number or email address from publicly available information such as on the internet.
What information do we collect?
Information you give us
We may ask you to provide us with your name, job title, address, email address, telephone number and areas of professional interest. We may require bank account details e.g. when are making a purchase, or booking a place on one of our events. As a provider of business to business goods and services, Watermatic Ltd would not ordinarily require you to provide us with any personal sensitive information. We may ask you to advise us of any dietary requirements when you register for events.
We may also receive information about you from third parties, such as credit reference agencies, who are legally entitled to disclose that information.
Information we collect about you
We may collect some, or all, of this information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information. If you visit our site anonymously, we may however still record information about:
• the areas of the website visited
• the amount of time spent on the site
• whether you are new to the site, or have visited it before
• how you came to our website – for example, through a link in an email or a search engine
• the type of device, browser, network location and internet connection used
• specific actions taken on the website, for example downloading our information resources.
We do this by using cookies, which you can learn more about in the specific section below.
Information we receive from other sources
• This is information we receive about you from other sources. For example, we may obtain your name, address, telephone number or email address from publicly available information such as on the internet.
How do we use your information?
We may use your information in a number of ways and for a number of purposes including:
• To provide you with information, products or services that you have requested from us or that we feel may be of interest to you where you have consented to being contacted
• To provide you with information about our work or our activities where you have consented to receive communications from us
• To invite you to participate in events
• For administrative purposes (e.g. we may contact you regarding an event for which you have registered)
• For internal record keeping relating to any feedback or complaints
• To invite you to participate in one of our events e.g. as a speaker or contributor
• To contact you where you have been identified as a contact person for an organisation
• To analyse and improve the operation of our website
• To comply with legal and regulatory requirements
We may use the information you have provided us with to contact you for marketing purposes by email. We may also send you service communications via email, for example where you request goods or services.
We promise to make all reasonable efforts to keep your details secure and as required by law, we will never share your details with other organisations to use for their own or marketing purposes.
You can withdraw your consent to be contacted by Watermatic Ltd at any time. All of our communications provide a clear route for you to opt out and should you wish to change your communication preferences, you can do this at any time, by emailing email@example.com or by writing to us at Unit 6c, Ivory’s Business Centre, Harper Lane, Radlett, Herts, WD7 7HU
Sharing of your information
Watermatic Ltd does not share or sell personal information with third parties for the purposes of marketing.
Watermatic Ltd may disclose your personal information to third parties when permitted by law including:
• with your consent
• to our suppliers in order for them to help us provide our services to you, this includes:
our providers of customer relationship management services (which allows us, for example, to manage your membership benefits or purchases)
• our provider of file storage and management services if you email us directly
• our payment services provider, to process your payment when you make a purchase
• event venue providers for registration and dietary requirement confirmation.
Watermatic Ltd requires all suppliers with access to personal information collected or maintained by Watermatic Ltd to demonstrate compliance with the relevant legislation.
We may disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Holding and storing your information
We retain personal information we collect from you where we have an ongoing legitimate business need to do so, for example, to provide you with information, products or services you have requested, or to comply with applicable legal, tax or accounting requirements.
If you have any questions about security please contact us on 01923 839988 or firstname.lastname@example.org.
Job applicants and current and former employees
If you apply to work at Watermatic Ltd, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside of Watermatic Ltd, for example if we need a reference, we will make sure we tell you beforehand, unless we are required to disclose this information by law.
If you apply for a job opportunity we may also collect information so we can assess your suitability for the role.
If you are unsuccessful in your job application, we may hold your personal information for a maximum of six months after we’ve finished recruiting the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment. (Only authorised staff have access to this information).
Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.
Your rights and accessing your personal data held by Watermatic Ltd
You have a right to ask us to stop processing your personal information at any time. Contact us on 01923 839988 or email@example.com
You have a right to ask for copies of the personal information we hold about you, and details of how we use that information. If there are any discrepancies in the information we provide, please let us know and we will correct them.
You can also update your personal information or change your preferences for communications.
You have a right to be ‘forgotten’ by Watermatic Ltd. This will involve us identifying and deleting all data held about you by us and any suppliers we use to provide services to you and process our data, where this does not affect Watermatic Ltd ability to comply with applicable legal, tax or accounting requirements.
In relation to all of these rights, please email us at firstname.lastname@example.org in the first instance, outlining your specific request. We will then advise you of the process. This will, as a minimum, involve supplying us with proof of your identity to ensure that we only provide personal information to the right person.
We will always acknowledge your request within five working days and respond as fully as possible within one month of receipt. Where the request is complex we will always seek to fully respond within two months. We reserve the right to charge a fee for unfounded and excessive requests.
In certain circumstances (e.g. where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.
You have a right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Payment card information
If you use your credit or debit card to buy something or pay to register your place at an event, we ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.
Following the completion of your transaction, we do not store your credit or debit card details. All card details and validation codes are securely destroyed once the payment has been processed. Only staff authorised and trained to process payments will be able to see your card details.
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Third Party cookies
This policy was last updated on 23rd May 2018